Cart 0

FAQ

Terms and conditions stated below applies to all visitors and users. You're bound by these terms and conditions as long as your transactions complete.

DELIVERY

PRE ORDER: Delivery timeline within 14 Working days after payment complete. Subject to logistics processing, Customs clearance and delay might be happen due to unforeseen circumstances.

◾Free delivery for single receipt of RM180 or above ( Malaysia only ) 

RETURN & EXCHANGE 

All good sales are final, NO REFUNDABLE is allowed after order is placed. 

◾There might be 1cm-3cm discrepancies for the measurement stated due to different ways of measurement. This is not an accept reason to request for refund/exchange.

◾Products colours may differ mainly due to colour calibration of individual's computer and it might appear brighter/darker in reality due to strong studio lighting used. This is not an accept reason to request for refund/exchange.

◾Exchange are only allowed due to factory failure defective or damage. Same goods item will replace unless out of stock then allow to exchange to other design. 

◾Exchange only can made one time per order number. 

◾Please check the order items on the spot once parcel received . If found any item need to exchange, Must contact our admin immediately or latest within 2 days from the date parcel sign received record from courier company. We will not exchange for those late inform or feedback. 

◾Exchange item Must return to CLASSYNOVA within Seven( 7) days from the date communicated with our admin. 

All returned item for exchange will be inspected by CLASSY NOVA BOUTIQUE. We will NOT HOLD any responsibility of exchange IF returned  item are WASHED, ALTERED, REMOVED FROM ORIGINAL PACKAGING, CUT TAG OR WORN.Exchange can only be done if the item(s) are in the original condition- FREE OF PERFUME SMELL, NON ALTERED, WITH PRICE TAG/ORIGINAL PACKAGING INTACT.

 INFORMATION 

◾All the items on our website are Open to order, if there's a item out of stock, the item amount will automatically credit into customer's registered order account and our admin will contact customer seek for further arrangements.

No cash refund. We only offer refund in terms of credit note (Validity Period: 45 days)

◾All the items photo are for reference. Authentic items will specify with tag.

◾User shall agree that CLASSY NOVA BOUTIQUE may send newsletter regarding the latest news/products/promotions etc through email to the user.

◾CLASSY NOVA BOUTIQUE have the rights to change the contents of the terms and conditions without any prior notice.


   

classynova.collection@gmail.com classynova.collection@gmail.com

0142540228

0142540228

CLASSY NOVA
19-3-6, Kampar Road, 
10460 Georgetown, 
Pulau Pinang.